General enquiries

Our specialists are here to help you with any question, from Internet Banking support, to activating your card or reporting a lost or stolen card.

8am – 8pm Monday – Friday AEST
9am – 5pm Saturday AEST 

  • Personal Banking (including lost or stolen debit cards)
  • Debit Card Activation and PIN management
  • Changing contact details
  • Capitalbraiins app and Internet Banking
  • Capitalbraiins Finance 
  • Business Banking

Outside of these hours and public holidays, you can call us for help with critical services including:

  • Reporting a lost or stolen card
  • Increasing a Visa Debit card limit for purchases
  • Reporting a fraud or scam
  • Emergency cash and card requests
  • Technical support and password resets to get you back on Internet Banking
  • Credit Card support
  • Visa Debit Card activation and Pin reset via the automated service

myCPB mobile app

 

8am – 8pm Monday – Friday AEST and 9am – 5pm Saturday AEST (excluding public holidays)

Did you know?

  • For all general enquiries and matters relating to myCPB, you can contact our dedicated support team via the live in-app chat located in your myCPB app (Profile > Help & Support > Contact us) 

Connect with the right help

  • CPB Finance enquiries

    Phone:  

    Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEST excluding Public Holidays

  • CPB Specialist enquiries

    Phone: 

    Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEST excluding Public Holidays

  • Financial Difficulty Assistance and Natural Disaster support

    Phone: 

    Email: 

    8.30am - 5pm, Monday to Friday (AEST)

    If you are concerned about your financial position or impacted by a natural disaster and feel that you may be experiencing financial difficulty, we may be able to assist you.

    Visit our Financial Assistance page here.

  • Feedback and Complaints

    Phone: ; or use our online Complaints or Compliments form. 

    We want you to tell us about your customer service experience, whether it be in branch, on the phone to one of our call centres or whilst doing business banking.

    Click here to view CPB’s Feedback and Complaints page.

  • Accessibility

    We try to make banking accessible to everyone.

    Learn more

     

  • Branch enquiries

    If you're looking for a specific branch, contact details can be found via find a branch.

     

    Locate us by SMS

    SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode 

    You will receive a text message in reply detailing the location and phone number of up to four CPB branches, based on the centre of the suburb, or the primary suburb within the postcode.

    CPB does not charge for the use of this service.  It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.

     

    SMS ATM Locator service

    Text the suburb (eg. Paddington QLD) or postcode or your location (0488 GET ATM) for your nearest ATM or 0448 CPB for your nearest branch.

    You'll then receive a text message with the locations of your nearest ATMs or branches straight away.

  • I’ve been contacted by Capitalbraiins. How do I know it’s genuine?

    Customer detail verification

    At CPB, it is important to ensure that the personal information we have on file for our customers is accurate and current.

    In order to comply with legal requirements, CPB is required to perform ongoing reviews of our existing customers on a periodic basis.

    We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal. 

    If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

    favourite icon

    Client Lifecycle Team

    If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.

    • Call the Client Lifecycle Team on (Monday - Friday 8:30am to 5pm AEST)
    • If you are overseas call +61 7 3707 4507
    • Send an email to